Introduction

These Terms & Conditions (the “Terms”) constitute a legally binding agreement between you (“Player”, “you”, or “user”) and Mostbet (“Mostbet”, “we”, “us”, or “our”) regarding your access to and use of the online casino, Slots, games, and any related services offered by Mostbet through its website, mobile applications, or any other digital platform (collectively, the “Platform”). By creating an account, accessing the Platform, or placing any real-money wager, you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not register an account, deposit funds, or use any services provided by Mostbet. These Terms are designed to ensure fair, transparent, and responsible gaming in full compliance with applicable laws, including specific expectations for users accessing services from Turkey. You are responsible for regularly reviewing these Terms, as they may be updated from time to time, and your continued use of the Platform will be deemed acceptance of any revised version.

Mostbet operates as an online casino environment where players can participate in a variety of games of chance and skill, including but not limited to Slots, table games, instant games, crash games, and other interactive content. While we strive to provide an entertaining and secure gaming experience, gambling always involves financial risk, and you should never play with money you cannot afford to lose. The primary purpose of these Terms is not only to regulate the contractual relationship between you and Mostbet, but also to emphasize the principles of responsible gambling, player protection, anti-fraud measures, and legal compliance. Throughout this document, special attention is given to age restrictions, account security, payment rules, and the tools that help you control your gambling behavior. If any translated version of these Terms differs from the English version, the English version shall prevail to the extent permitted by law.

You understand and accept that access to online gambling services may be restricted or regulated in certain jurisdictions, including Turkey, and it is your sole responsibility to ensure that you are acting in full compliance with local laws at all times. Mostbet does not provide any legal advice or assurances regarding the legality of our services in any particular jurisdiction, and you should seek independent legal counsel if you have any doubts. By accepting these Terms, you confirm that you act on your own behalf, do not represent any third party, and use the Platform exclusively for personal entertainment purposes. Any corporate, professional, or commercial use of the Platform is strictly prohibited. Mostbet reserves the right to request additional information, verify your identity, and apply necessary restrictions whenever it deems appropriate for legal, regulatory, or security reasons.

Acceptance of Terms

By registering an account, clicking “I agree”, or otherwise using any part of the Mostbet Platform, you irrevocably confirm your full acceptance of these Terms. This acceptance applies both to the current version and to any later modifications notified to you via the website, email, push notification, or any other reasonable communication channel. If at any time you disagree with these Terms or a specific update, your only remedy is to immediately stop using the Platform and close your account. Your continued use of the Platform after any changes have been published will be considered as your explicit acceptance of the revised Terms, to the fullest extent permitted by applicable law. For users accessing the Platform from Turkey, you acknowledge that it is your responsibility to monitor applicable regulations and that your use of the Platform is at your own legal risk.

You further agree that these Terms, together with the Privacy Policy, Cookies Policy, Bonus Rules, game-specific rules, and any other policies published on the Platform, form a single integrated legal agreement between you and Mostbet. In the event of any inconsistency between these Terms and any other policy, these Terms shall prevail unless explicitly stated otherwise. You also agree that certain promotions, tournaments, or special campaigns may be subject to additional specific terms, and your participation in those activities will constitute agreement to those specific provisions as well. Any breach of these Terms or any related policy may result in measures including, but not limited to, warnings, temporary suspension, permanent account closure, forfeiture of funds, and reporting to relevant authorities.

Mostbet reserves the right, at its sole discretion and without prior notice where legally permissible, to modify, suspend, or discontinue any aspect of the Platform, including games, payment methods, bonuses, or functionalities. While we aim to provide reasonable notice of material changes, there may be situations (for example, regulatory demands or security threats) where immediate changes are required. You may not assign, transfer, or delegate any of your rights or obligations under these Terms to any third party. Mostbet may assign or otherwise transfer its rights and obligations under these Terms to another entity in connection with corporate restructuring, merger, or acquisition, provided that your fundamental rights are not reduced.

Eligibility & Age Restriction (18+ only)

Access to and use of the Mostbet Platform is strictly limited to individuals who are at least 18 years of age, or older where the minimum legal gambling age in their jurisdiction exceeds 18. By creating an account, you explicitly confirm that you are at least 18 years old and that you have full legal capacity to enter into this agreement. Any registration or gameplay by minors is strictly prohibited and will be treated as a serious violation of these Terms. Mostbet reserves the right to request documented proof of age and identity at any time, including but not limited to a passport, identity card, driver’s license, or any other official document. If we discover or have reasonable grounds to suspect that you are under 18, or that you allowed a minor to access your account, we will immediately suspend or permanently close the account and may void all bets and winnings.

Players accessing the Platform from Turkey must pay particular attention to the legal requirements applicable in their location. Even if the Platform is technically accessible, it does not constitute an offer, solicitation, or invitation to gamble where such activity is illegal or restricted. You are solely responsible for ensuring that you are not violating any local laws, including age restrictions and licensing rules. If you are uncertain about your eligibility, you should seek independent legal advice and refrain from opening an account until such doubts are resolved. Mostbet does not accept responsibility for any breach of local legislation by a user, including any consequences arising from unauthorized or underage gambling.

Underage gambling poses significant risks to mental health, financial stability, and social development. Young people are particularly vulnerable to impulsive decision-making and may lack appropriate control over their spending habits. For this reason, we apply a strict underage policy, including identity checks, monitoring for suspicious patterns, and cooperation with payment providers and verification services. We strongly encourage parents and guardians to install parental control software, secure their devices, and monitor any online activity that might involve gambling or payment transactions. Where we have reason to believe that a minor has gained access to the Platform, we will take all necessary steps to protect the child, including notifying relevant parties and blocking associated devices or payment methods.

Account Registration

To participate in real-money games and use the full functionality of Mostbet, you must create a personal account through our official website or mobile application. During the registration process, you will be asked to provide accurate and complete information, including but not limited to your full name, date of birth, address, email address, telephone number, and preferred currency. You confirm that all information you provide is true, correct, up-to-date, and not misleading in any way. You also agree to promptly update your details whenever there is a change, such as a new address, email, or phone number, to ensure that we can contact you regarding security, responsible gambling, or legal matters. Mostbet reserves the right to refuse registration, close accounts, or reject any application without providing a reason where allowed by law.

Each Player is permitted to have only one active account on Mostbet. Creating multiple accounts, including accounts under different names, addresses, or email addresses, is strictly prohibited and considered fraud or abuse. If we identify duplicate or linked accounts, we may merge, suspend, or close such accounts and may void bonuses, winnings, and pending withdrawals associated with them. You must ensure that your login credentials, including username and password, remain confidential and are not shared with any third party. Any activity carried out through your account will be considered performed by you, and you are fully responsible for all transactions and actions.

If you suspect that your account has been compromised, accessed by a third party, or used without your authorization, you must immediately change your password and contact our customer support at [email protected] or via other official channels. We may temporarily freeze your account while investigating any security concerns to protect both you and the Platform. Mostbet may also require identity verification at any time, especially before processing withdrawals or in response to suspicious activity, as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations. Failure to cooperate with such checks within a reasonable timeframe may result in restrictions, suspension, or closure of your account, and potentially in the forfeiture of funds if required by law or regulatory authorities.

Deposits & Withdrawals

You may deposit funds into your Mostbet account using any of the payment methods listed on the Platform that are available to your country and currency. All deposits must be made from payment instruments registered in your own name, and third-party payments are strictly prohibited. By initiating a deposit, you confirm that you are the legitimate owner of the funds and that they originate from lawful sources. Mostbet reserves the right to request evidence of payment ownership, such as bank statements or card photographs (with sensitive data masked), to satisfy KYC and AML requirements. We may reject or reverse deposits where we suspect fraud, money laundering, use of stolen instruments, or any transaction in violation of applicable laws.

Withdrawals can be requested at any time, subject to compliance with these Terms, completion of any necessary verification, and satisfaction of bonus wagering requirements if applicable. As a rule, withdrawals will be processed via the same method used for deposits, wherever this is technically and legally possible. Mostbet reserves the right to split withdrawals into instalments, apply internal reviews, or delay payments when required by AML monitoring, security checks, or regulatory obligations. You understand that processing times may vary depending on the chosen method, working hours of payment providers, and additional checks. We do not accept responsibility for delays caused by external banks, e-wallets, or blockchain networks.

You should be aware that currency conversion may occur when using certain methods or currencies, and exchange rates are determined by the payment provider, bank, or blockchain network rather than Mostbet. Any fees, charges, or network costs applied by these third parties are your sole responsibility, and we strongly recommend checking applicable fees before completing a transaction. Chargebacks, payment disputes, or unauthorized reversals are considered serious breaches of these Terms and may result in account closure, reporting to payment providers, and legal action. If a chargeback occurs, Mostbet may recover any related costs from your account balance or future deposits, and we may share necessary information with relevant authorities and agencies.

Mostbet may set minimum and maximum limits for deposits and withdrawals, both per transaction and over a certain time period, and these limits can differ by payment method, currency, player status, and jurisdiction. We reserve the right to adjust these limits at any time to comply with regulatory requirements, risk management procedures, or responsible gambling initiatives. From Turkey or any other location, you must ensure that your use of payment methods does not breach local currency control rules, tax obligations, or foreign exchange regulations. You are solely responsible for reporting any winnings or gambling-related income to your local tax authorities where applicable. Mostbet does not provide tax advice and cannot be held liable for your tax obligations.

Payment Methods Table

The above table is for illustrative informational purposes only and does not represent an exhaustive or guaranteed list of methods available to you at all times. The availability of specific methods, currencies, and limits may vary depending on your country of residence, your verification level, and our internal risk controls. Before making any deposit or withdrawal, you should check the cashier section of the Platform for current options and conditions. Mostbet reserves the right to add, modify, or remove payment methods at its discretion. Any attempt to use payment methods in violation of these Terms or local laws may lead to blocked transactions, confiscation of funds, and reporting to competent authorities.

Bonuses & Promotions

Mostbet may, from time to time, offer bonuses, free spins, tournaments, cashback, loyalty rewards, and other promotional incentives to eligible players. Participation in any such promotion is voluntary and subject to additional bonus terms and conditions that you should carefully read before accepting an offer. For example, a first deposit bonus may provide a percentage match and free spins, but it may also include wagering requirements, maximum bet limits while wagering, expiry dates, and restricted games. You acknowledge that failure to comply with bonus conditions may result in bonus cancellation, removal of associated winnings, or other corrective measures. You should always consult the detailed rules in the “Promotions” or “Bonuses” sections, such as Mostbet Bonuses, before activating or using any promotional offer.

Bonuses are intended for recreational players and must be used in a fair and honest manner. Any pattern of play or behavior that suggests abuse, manipulation, or exploitation of bonuses—such as low-risk betting, collusion, or using multiple accounts to claim the same offer—may be treated as bonus abuse. In such cases, Mostbet reserves the right to withhold or cancel bonuses, confiscate associated winnings, and close or restrict accounts involved in such activities. You agree that the determination of bonus abuse is at Mostbet’s reasonable discretion, based on transaction analysis, game logs, and risk assessment. We may also limit the number of promotions that can be claimed within a certain period, or exclude specific players or territories from certain promotions.

All bonus funds must be wagered in accordance with the stated wagering requirement before they can be converted to real-money withdrawable funds. Only bets placed with bonus funds (and in some cases mixed bets) may count towards wagering, and not all games will contribute equally or at all. For example, Slots may contribute 100% to wagering, while some table games, live casino games, or low-risk bets may contribute a lower percentage or be entirely excluded. Any attempt to bypass these rules, such as placing hedged bets or using game strategies designed to minimize risk while clearing wagering, is prohibited. If you request a withdrawal before fulfilling wagering requirements, Mostbet may cancel the bonus and any winnings derived from it.

Promotions may have specific start and end dates, and we reserve the right to modify or cancel any promotion at any time without prior notice where permitted by law. In the event of conflicting interpretations, the English-language version of the bonus terms will prevail. If you believe that a bonus has not been credited correctly or that there is an error relating to a promotion, you should contact customer support without delay, providing all relevant details and screenshots if possible. Mostbet will review the situation in good faith, but the final decision regarding bonus issues rests with us, subject to any applicable regulatory oversight. Remember that promotions are designed to enhance entertainment, not to provide guaranteed profits, and you should never gamble solely to chase bonuses.

Game Rules

Each game on the Mostbet Platform, whether Slots, table games, crash games, instant wins, or live casino titles, is governed by its own specific rules, paytables, and mechanics provided by the game supplier. Before placing any bet, you are responsible for reading and understanding those game rules, which are usually accessible via an “Info”, “Help”, or “Paytable” button within the game interface. By playing a game, you confirm that you fully understand how bets are placed, how outcomes are determined, and how payouts are calculated. Misunderstanding the game rules does not entitle you to a refund, reversal of bets, or any form of compensation. We recommend starting with lower stakes until you are comfortable with the mechanics of each game.

Bet limits, return-to-player (RTP) percentages, and volatility levels can differ significantly between games. While RTP indicates the long-term theoretical return to players, it does not guarantee any particular result in a single session or over the short term. You understand that all games involve risk, and it is possible to lose your entire balance quickly, especially when using high bets or fast-play modes. Some games offer features such as bonus rounds, multipliers, or respins that can lead to higher potential winnings but also increase volatility. Mostbet strongly encourages players to manage their bankroll wisely and to use responsible gaming tools such as deposit limits to control spending.

In case of any discrepancy between the information displayed on your device and the information stored on Mostbet’s or the game provider’s servers, the server records shall take precedence. If a game malfunctions, freezes, or disconnects during a round, the outcome may be determined based on the official game logs, or the round may be voided, depending on the nature of the error. Malfunctions void all pays and plays, meaning that affected bets may be returned, and winnings may be canceled if they were generated by faulty gameplay. You agree that technical issues, while unfortunate, are inherent to online services and do not automatically result in additional rights or compensation beyond the correction of the affected game round. Any intentional exploitation of technical glitches, errors, or bugs is strictly prohibited and considered fraudulent behavior.

Certain games or categories may be unavailable in specific jurisdictions due to local regulations or restrictions imposed by game providers. For example, some Slots or live games may not be accessible from Turkey or from other restricted locations, regardless of your registration country. Mostbet does not guarantee that any particular game will be available at all times and may remove, suspend, or replace games without prior notice for technical, commercial, or regulatory reasons. It remains your responsibility to ensure that accessing and playing specific games is lawful in your location. In case of any doubts, we recommend seeking legal advice and refraining from playing until you are sure that such activity is permitted.

Fair Play & RNG

Mostbet is committed to ensuring that all game outcomes are fair, random, and free from manipulation, in accordance with industry standards and licensing requirements. The majority of our digital casino and Slots games are powered by Random Number Generator (RNG) systems that have been tested and certified by independent, internationally recognized testing laboratories. These RNGs ensure that each spin, card draw, or other random event is statistically unpredictable and independent from previous results. The certification process includes rigorous mathematical and statistical analysis to verify that the RNG operates as intended over a large number of game rounds. You acknowledge that no system can guarantee wins or influence outcomes, and any claim that a strategy or tool can “beat” the RNG is misleading.

Live casino games, where applicable, are operated by professional game providers who use physical cards, wheels, or other equipment to produce outcomes. These providers follow strict procedures, including surveillance, auditing, and standardized dealing protocols, to maintain integrity and transparency. While the results are not generated by software RNGs, they are nonetheless random and subject to oversight. Any suspicion of collusion or manipulation by players or employees is thoroughly investigated, and appropriate measures are taken, including reporting to regulators. Mostbet does not tolerate any attempt to tamper with live games or to exploit vulnerabilities in game streams.

You agree not to use any hardware, software, artificial intelligence, bots, scripts, or other tools designed to influence or analyze game outcomes in a way that gives you an unfair advantage. Card counting, pattern tracking, or similar practices in games that clearly prohibit such techniques may result in warnings, exclusion from specific games, or account closure. We reserve the right to monitor gameplay, betting patterns, and device information to detect suspicious behavior and potential breaches of fair play. In situations where we have reasonable grounds to believe that you have engaged in cheating, collusion, or any unfair practice, we may void bets, confiscate winnings, and terminate your account. These actions may be taken at our sole reasonable discretion, based on the available evidence and in line with applicable legal requirements.

If you believe that a game has not operated fairly or that the outcome does not reflect the rules and RNG principles, you should immediately pause playing and contact customer support with full details. We will liaise with the relevant game provider and technical teams to review logs, RNG records, and system status at the time of the disputed event. Where an error is confirmed, we will take corrective action, such as voiding affected bets or reinstating balances, depending on the circumstances. Our aim is to resolve such issues transparently and fairly, although the final determination will be guided by the game provider’s and Mostbet’s official records. You accept that independent testing and certification, combined with these procedures, provide a robust framework for fair and random gaming.

Responsible Gambling

Mostbet is committed to promoting responsible gambling and providing a safe environment in which gambling remains a form of entertainment rather than a source of financial or personal harm. While we strive to offer enjoyable casino and Slots experiences, we recognize that gambling can cause problems for some individuals, including players in Turkey. We strongly encourage you to view gambling as a leisure activity and not as a way to make money, pay debts, or solve financial difficulties. You should always decide on a budget and time limit before you start playing, and never exceed those limits under any circumstances. If gambling stops being fun and starts to feel like a burden or compulsion, we urge you to stop immediately and seek professional help.

Problem gambling can manifest in many ways, such as chasing losses, hiding gambling from family and friends, borrowing or stealing money to gamble, neglecting work or studies, and feeling anxious, depressed, or irritable when not gambling. Young people and vulnerable individuals are especially at risk, as they may be more susceptible to impulsive behavior and unrealistic expectations. Mostbet has implemented a range of tools and procedures to help you manage your gambling, including deposit limits, loss limits, session reminders, time-outs, and self-exclusion options. These tools are designed to give you control over your behavior, but they are only effective if you use them honestly and proactively. We may also apply monitoring techniques to identify signs of problematic gambling and may contact you with information about support services or impose temporary restrictions if necessary.

We emphasize that players under 18 are strictly prohibited from using the Platform, and we take particular care to prevent underage access, given the heightened risks for young people. Parents and guardians should protect their devices with passwords, restrict payment access, and make use of parental control software to block gambling websites and apps. If you suspect that a minor has created an account or used your account to gamble, you must notify us immediately so we can take appropriate action. Mostbet also cooperates with reputable responsible gambling organizations that provide confidential counseling, self-assessment tools, and educational materials. You will find references to such organizations in the support resources section below.

Tools & Features (table)

These tools may be accessed through your account settings or by contacting customer support, depending on the functionality available in your interface. Once a limit or exclusion is set, you understand that it may not be possible to reduce or remove it immediately, as some changes are only effective after a cooling-off period. This delay is designed to protect you from impulsive decisions made during moments of high emotion. You agree not to attempt to bypass these measures, for example by opening new or duplicate accounts, and acknowledge that doing so undermines your own safety. If you feel that the tools are not sufficient, we recommend seeking professional assistance and considering complete abstinence from gambling.

Support Resources

Mostbet encourages players to make use of external support services and professional organizations whenever gambling starts to have a negative impact on their life. There are numerous independent organizations that specialize in problem gambling, offering confidential counseling, online chat support, self-help tools, and group therapy. Examples of such organizations include GamCare, Gambling Therapy, and Gamblers Anonymous, which operate internationally and can often be accessed online. While these organizations are not affiliated with Mostbet, we recognize their valuable role in providing impartial advice and support. You remain free to choose any local or international service that best suits your needs.

In addition to professional organizations, many healthcare providers, psychologists, and therapists have experience dealing with gambling-related problems and associated mental health issues such as anxiety, depression, or substance abuse. If you are in Turkey, you should also consider contacting local mental health services, hotlines, or community support centers that can provide guidance in your preferred language and in line with local cultural and legal context. It is important to seek help early if you notice signs of problem gambling, rather than waiting until debts or personal conflicts become unmanageable. Family members and friends who are affected by someone else’s gambling may also benefit from counseling and support groups.

If you contact Mostbet’s customer support regarding responsible gambling, our team will provide information about available tools, explain how to set limits or self-exclude, and may signpost you to external support services. We cannot provide medical or psychological advice, but we will respond with discretion and understanding, recognizing that problem gambling is a serious issue. To protect your privacy, any communication about gambling problems or responsible gaming measures will be handled confidentially in accordance with our Privacy Policy. We may, at our discretion and in line with legal requirements, apply additional safeguards to your account if you indicate that you are experiencing difficulties, including extended exclusion or refusal of reactivation requests.

Prohibited Activities

When using the Mostbet Platform, you agree not to engage in any unlawful, dishonest, or abusive activities. Prohibited behavior includes, but is not limited to, fraud, money laundering, financing of terrorism, use of stolen payment instruments, creation of multiple or fake accounts, and the provision of false or misleading personal information. You must not use bots, scripts, automated systems, or other technical means to place bets, manipulate games, or gain unauthorized access. Collusion with other players, exploiting software bugs, bonus abuse, or any attempt to influence game outcomes in an unfair manner is strictly forbidden. We also prohibit harassment, threats, or abusive language towards customer support staff or other players.

The use of VPNs, proxies, or any tools that mask or alter your true location for the purpose of bypassing geographic restrictions or regulatory controls is not allowed. If we determine that you have used such tools to access the Platform from a restricted jurisdiction or to misrepresent your country of residence, we may suspend or close your account and confiscate any associated funds. This rule is especially important for users who access the Platform from territories where online gambling is heavily regulated or prohibited, including certain regions related to Turkey. You are responsible for any consequences arising from attempts to circumvent local restrictions.

Third-party payments, including deposits or withdrawals made from someone else’s bank account, e-wallet, or crypto wallet, are not permitted. You must not sell, lease, transfer, or otherwise share your account with any other individual or entity. Any attempt to use the Platform for professional betting, arbitrage activities, or any other non-personal purpose is considered a violation of these Terms. We reserve the right to investigate any transaction or pattern of behavior that appears unusual, suspicious, or indicative of prohibited activity.

If, following an investigation, Mostbet has reasonable grounds to believe that you have engaged in any prohibited activity, we may take one or more of the following actions: cancel or void bets, withhold or confiscate winnings, block your account, report your behavior to relevant authorities, and share necessary information with payment providers or other operators. The specific response will depend on the nature and severity of the violation, as well as any legal obligations we may have. You agree to cooperate fully with any investigation, including the provision of documents, explanations, or access to relevant information. Failure to cooperate may itself result in sanctions.

Restricted Countries (table)

Mostbet’s services are not intended for use in jurisdictions where online gambling is illegal or where Mostbet does not hold the necessary license or authorization. While the list below is not exhaustive and may change, it provides an indication of jurisdictions where access may be restricted. You are solely responsible for ensuring that your use of the Platform is legal in your country or region. If your jurisdiction appears on this list, or if local law prohibits online gambling, you must not open an account or use our services.

This table is illustrative only and may not reflect the most recent legal changes or internal policies of Mostbet. The presence or absence of a particular country in this list does not constitute legal advice or a definitive statement about the permissibility of online gambling in that jurisdiction. You must check the laws applicable in your location yourself and act accordingly. If we discover that you have registered or played from a restricted jurisdiction, we may void your bets, cancel winnings, and close your account. Additionally, we may apply technical measures, such as IP blocking, to support compliance with geographic restrictions.

Privacy & Data Protection

Mostbet is committed to protecting your personal data and handling it in accordance with applicable data protection laws and our Privacy Policy. By using the Platform, you consent to the processing of your personal information for purposes such as account registration, identity verification, transaction processing, fraud prevention, responsible gambling monitoring, and the provision of customer support. The types of data we collect may include your name, contact details, identification documents, payment information, device data, IP address, and usage patterns. We only collect data that is necessary for legitimate business, legal, and regulatory purposes, and we strive to keep such data accurate and up to date.

Your personal data may be shared with trusted third parties, such as payment providers, KYC verification services, AML monitoring systems, game suppliers, analytics partners, and competent authorities where required by law. These third parties are bound by contractual and legal obligations to protect your data and to process it only for specified purposes. Some of these partners may be located in other countries, including outside your home jurisdiction, and in such cases, we implement appropriate safeguards to protect your data in line with applicable regulations. We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal retention periods related to gambling, AML, and tax laws.

Mostbet uses cookies and similar technologies to enhance your user experience, improve Platform performance, analyze traffic, and deliver relevant content or promotions. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of the Platform. We also provide mechanisms for you to opt out of marketing communications, such as email newsletters or push notifications, while still receiving essential service messages. Detailed information on data categories, processing purposes, legal bases, retention periods, and your rights can be found in our Privacy Policy.

As a data subject, you may have specific rights under applicable data protection laws, including the rights to access your data, correct inaccurate information, request deletion (where legally feasible), restrict processing, object to certain types of processing, and obtain a portable copy of your data. You may also have the right to withdraw consent where processing is based on consent, without affecting the lawfulness of prior processing. In some jurisdictions, you may lodge a complaint with a supervisory authority if you believe your data protection rights have been violated. To exercise these rights or obtain more information, you should contact our customer support or the data protection contact indicated in the Privacy Policy. We will respond to your requests within a reasonable time frame and in accordance with legal requirements.

Account Suspension & Termination

Mostbet reserves the right to suspend, restrict, or terminate your account at any time where we have reasonable grounds to believe that you have violated these Terms, engaged in prohibited activities, or posed a risk to the integrity or security of the Platform. Suspension may be temporary and used while we investigate specific issues, such as suspicious transactions, chargebacks, or possible underage use. During suspension, you may be prevented from placing bets, making deposits, or requesting withdrawals, although we may allow access to account information and support. If the investigation confirms serious violations, we may proceed to permanent termination and decide, at our reasonable discretion and in line with legal obligations, whether to forfeit or return any remaining balance.

You also have the right to request the closure of your account at any time by contacting customer support or using available account settings. Before closing an account, you should withdraw any available funds that are not subject to ongoing investigations or restrictions. Account closure does not remove your responsibility for any prior actions on the Platform, including outstanding bets, chargebacks, or legal obligations. In some cases, we may be legally required to retain certain records and data about your account for a specified period, even after closure. If you wish to reopen a closed account in future, we may require additional verification and reserve the right to decline your request, especially if the previous closure related to responsible gambling concerns or serious violations.

Inactive accounts, where no login or gambling activity has taken place for an extended period, may be subject to administrative measures in accordance with our policies and applicable law. These measures may include notifications, account restrictions, or eventual closure after a specified time. Before any closure due to inactivity, we will make reasonable efforts to contact you using the latest contact details on file. If we are unable to reach you and the law requires it, we may transfer any remaining funds to a designated authority or handle them according to escheatment or unclaimed property regulations.

In cases involving fraud, money laundering, or other criminal activity, suspension or termination may be accompanied by reporting to law enforcement, regulators, or other relevant bodies. We may also share your details with other operators or industry databases where permitted by law, to prevent further abuse of gambling services. You agree that Mostbet shall have no liability for any losses or damages arising from a legitimate suspension or closure of your account, provided that such actions are taken in good faith and in compliance with these Terms and applicable legislation.

Limitation of Liability

To the maximum extent permitted by applicable law, the Platform and all services provided by Mostbet are offered on an “as is” and “as available” basis, without warranties of any kind, whether express or implied. We do not guarantee that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components, nor do we warrant the accuracy or reliability of any information, results, or statistics displayed. While we take reasonable measures to maintain stable operations and secure systems, technical failures, human errors, and external factors (such as power outages, network issues, or attacks) may affect the availability or performance of the Platform. You acknowledge that use of online services inherently carries such risks.

Mostbet shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, loss of business opportunities, or reputational harm. Our total aggregate liability to you for any claim related to your use of the Platform, whether based on contract, tort, or any other legal theory, shall be limited to the amount of your net deposits made within a reasonable period prior to the event giving rise to the claim. In many cases, our liability is further limited by mandatory laws and the terms of our licenses and service agreements with third-party providers. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our gross negligence, fraud, or any other liability that cannot be excluded under applicable law.

You are responsible for ensuring that any device, software, or internet connection you use to access the Platform is compatible, secure, and properly configured. Mostbet is not responsible for any losses resulting from failures, disruptions, delays, or errors caused by your own hardware, software, or connectivity, or that of any third party, including your internet service provider. We also do not accept responsibility for any decisions you make based on information or recommendations provided on the Platform, including marketing materials, game descriptions, or bonus offers. You should always exercise your own judgment and, if necessary, seek independent advice.

In jurisdictions where some exclusions or limitations of liability are not permitted, the scope of our liability will be limited to the maximum extent allowed by the laws applicable to you. If any provision of this limitation of liability section is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Your statutory rights, where applicable, remain unaffected.

Complaints & Dispute Resolution

Mostbet aims to provide high-quality services and to resolve any issues in a fair and timely manner. If you have a complaint regarding the Platform, a transaction, a game outcome, or any other aspect of our service, you should contact customer support as soon as possible via email, live chat, or other official channels. When submitting a complaint, please provide detailed information including your account ID, date and time of the issue, game name (if relevant), transaction references, and a clear description of the problem. We recommend attaching screenshots or other evidence where possible, as this can speed up the investigation.

Upon receiving your complaint, we will acknowledge it within a reasonable time and initiate an internal review. Our support and risk teams may consult game providers, payment processors, and technical experts as necessary to gather relevant data and logs. We aim to respond with a substantive resolution or update within a reasonable time frame, taking into account the complexity and nature of the issue. Some cases, such as disputes about game outcomes or payment reversals, may require more extensive investigation and thus a longer resolution period. Throughout this process, we expect you to cooperate fully and honestly, providing any requested information.

If you are not satisfied with the outcome of our internal complaint process, you may have the right, depending on our licensing framework and your jurisdiction, to escalate the dispute to an independent adjudication body or alternative dispute resolution (ADR) service. Details of any such options, where available, will be provided upon request or outlined in our dedicated complaints information. You may also consider seeking independent legal advice if the matter remains unresolved. However, we encourage you to first exhaust our internal process, as many issues can be resolved through direct communication.

You agree that any complaint must be raised within a reasonable time after the event in question, and that unjustified delays may hinder our ability to conduct an effective investigation. Complaints raised after an excessively long period may be rejected, especially if essential data or logs are no longer available. All communications during a dispute must be conducted respectfully and without abusive or threatening language, and we reserve the right to refuse to engage with individuals who use such language, while still addressing the core issues in good faith.

Governing Law

These Terms and any dispute arising out of or in connection with your use of the Mostbet Platform shall be governed by and construed in accordance with the laws of the jurisdiction of incorporation or licensing of the company operating Mostbet, except where mandatory local laws applicable to you provide otherwise. The choice of governing law does not deprive you of any consumer protections that cannot be waived under the laws of your country of residence, where such laws apply. In the event of any conflict between the provisions of these Terms and mandatory legal requirements, the latter shall prevail to the extent of the conflict.

Any legal action or proceedings relating to these Terms or your use of the Platform shall generally be brought before the competent courts of the jurisdiction specified in our corporate and licensing documentation, unless otherwise required by applicable consumer protection or jurisdictional rules. You agree to submit to the jurisdiction of such courts for the purposes of resolving disputes, without prejudice to any mandatory rights you may have to bring proceedings in other competent courts. This governing law clause is applied with full respect for international private law principles and any overriding mandatory provisions.

Nothing in this section limits Mostbet’s right to seek interim, injunctive, or similar relief before any competent court to protect its legitimate interests, including but not limited to intellectual property rights, confidential information, or ongoing investigations into fraud or other criminal activity. We may also be required to cooperate with authorities in multiple jurisdictions when responding to regulatory inquiries or legal orders. You acknowledge that cross-border aspects of online services may involve the application of more than one legal system and accept that compliance with such systems is necessary for the continued provision of the Platform.

Final Provisions

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be deleted or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. Our failure or delay in enforcing any right or provision under these Terms shall not constitute a waiver of such right or provision, unless expressly stated in writing. Any waiver of a breach of these Terms shall not be deemed a waiver of any subsequent breach.

Mostbet reserves the right to modify these Terms at any time, to reflect changes in legal or regulatory requirements, improvements to our services, or adjustments to our business practices. Where changes are material, we will take reasonable steps to notify you, such as by posting an updated version on the Platform, sending an email, or displaying a message upon login. Your continued use of the Platform after the effective date of the updated Terms will constitute your acceptance of the changes. If you do not agree with the revised Terms, you must stop using the Platform and may request closure of your account.

These Terms are published in English for the audience accessing Mostbet from Turkey and may be translated into other languages for convenience. In case of any discrepancy between the English version and a translated version, the English version shall prevail to the extent permitted by law. These Terms, together with our Privacy Policy, Cookies Policy, bonus terms, game rules, and any other documents or notices referenced herein, constitute the entire agreement between you and Mostbet regarding the subject matter and supersede any prior understandings or agreements. For information about our services, promotions, and current rules, you may visit Mostbet and review the relevant sections of the Platform.

By creating an account and using the services of Mostbet, you confirm that you have read, understood, and accepted these Terms, and that you will comply with all applicable laws and regulations, including those in force in Turkey where relevant. If you have any questions about these Terms or require clarification, you should contact our customer support before proceeding with registration or gameplay.